Frequently Asked Questions

Q. What is the façade construction timeline?
A. The facade reconstruction has commenced and is expected to be completed late 2023.

Q. Why is the façade being reconstructed?
A. Central Park is committed to continually improving our offering and providing a premium business environment for our customers.  Since the Central Park building was completed in 1992, it has transformed the city skyline. Last year, we transformed the lobby into a vibrant, modern business precinct where work and life are in perfect harmony. Following on from this, we are now beginning the journey to illuminate and redefine the most iconic building in Perth’s city skyline.

Q. How long will the façade reconstruction take?
A. The refurbishment will be completed in stages to minimise disruption to our customers and surrounding residents and businesses. Completion is planned for late 2023.

Q. What will the reconstructed façade look like?
A. The beautified façade will use a solid aluminium grey bronze-hued panelling – elegantly diffusing and refracting light throughout the day. After dark, Central Park will become illuminated by beacons of light in the city skyline and further enhancing Central Park as an iconic CBD landmark. Artistic renders and a video capturing the transformation can be viewed here.

Q. How will the façade improve Central Park and its customer experience?
A. Now closing in on its 30th year, Central Park’s new façade will refresh the Perth icon with a beautified, modern, and captivating exterior that will further enhance the building and cement our position as Perth’s premier business destination. The new façade will improve thermal insulation levels, provide greater energy efficiency and improved tenant comfort and also improve the exterior appearance of the Central Park tower. This is to be achieved by using the best materials, manufactured in WA, to increase the longevity of the building.

Q. How will the façade reconstruction affect me getting in and out of Central Park tower?
A. The tower entrances and exits will be affected at different stages, primarily during the initial stages of material lifting using cranes. This will require exclusion zones and road closures at various times. See next FAQ for more information.  Central Park will keep you regularly informed on planned disruptions throughout the upgrade, providing notice for customers and retailers to make alternative arrangements, if required.

Q. How will the road closures and exclusion zones affect me?
Steel and other material will be lifted by cranes from the ground to Central Park’s PP level (levels 3-4). The material will be used to build a perimeter platform encircling the building and other working areas. In order for these crane lifts to occur safely, road closures will take place on Hay Street and St Georges Terrace in stages and exclusion zones with temporary fencing will be placed around the building at various times depending on the lift. This will occur from mid-September to December 2021, mostly on weekends and afterhours on weekdays. The exclusion zones include: The Park, retail arcade, conference centre, building entrances, exit stairs and car park. These will be affected at different times and will be communicated ahead of time.

Q. Will the façade works affect the park?
A. While the park will mostly be unaffected by the refurbishment, there will be stages where sections of the park are closed due to exclusion zones and road closures. We will keep you regularly updated on planned disruptions to park access, so that you can plan around the closures.

Q. Will the façade works affect the carpark?
A. There will be stages where the St Georges Terrace and car park entrance are closed for façade works. To manage this disruption, we will provide tenants with car park entry and exit through William Street. Public car park access will be maintained but is likely to be disrupted for one stage of the crane lifts. There will be temporary fencing and traffic management on site to assist with access. Central Park will keep you regularly informed on planned disruptions throughout the upgrade, providing notice for customers and retailers to make alternative arrangements, if required.

Q. Will the façade works affect any lifts and the lift I take to get to my office?
A. There may be stages during the exclusion zones and road closures, where the retail arcade lifts are closed for façade works. During this time, our customers and retailers can use the WA Visitor’s Centre lifts or the internal building lifts. Public visitors are able to use the WA Visitor’s Centre lifts for access to the public car park. Central Park will keep you regularly informed on planned disruptions throughout the upgrade.

Q. Will there be any drilling or major works during office hours?
A. Major works and road closures are planned to occur outside of regular office hours. However, the Façade panel replacements will occur during and after hours. There may be times where audible works will occur during business hours. This will be communicated to customers ahead of time, for customers and retailers to make alternative arrangements, if required.

Q. Will the façade works impact the office lighting and view?
A. The panel replacement and works will be completed on different faces and at different locations around the building at various times. While Panels are being replaced at each location, workers and the platform will be visible for 5-7 days from inside the building, before moving onto other areas. Therefore, your office views may temporarily be impacted by the works.

Q. Will the balconies be accessible due to the façade works?
A. Work will take place on the balconies at different stages throughout the project, thereby restricting access to balconies for a period of time. This will be communicated to affected customers ahead of time.

Q. Will the façade works affect the retail arcade and forecourt thoroughfare between Hay Street and St Georges Terrace?
A. The works will be completed in stages to minimise disruption to tenants and surrounding properties. However, there will be times where the retail arcade and forecourt areas near the Conference Centre will need to be closed during road closures and exclusion zones. Pedestrian passageways will be maintained where possible to ensure safe access to the building’s existing entry and exit points. Any impacts will be communicated to retailers and customers ahead of time.

Q. Will the Conference Centre be affected?
A. There will be stages where the Conference Centre will be closed due to exclusion zones and road closures. There may also be times where audible works may affect the Conference Centre during the works. Central Park will advise of any potential impacts ahead of time, to ensure the impact on meetings is minimised.

Q. Will the Fitness Centre be accessible?
A. At this stage, the Fitness Centre won’t be affected due to the Façade works exclusion zones/road closures. However, the Fitness Centre is undergoing a refresh and will be closed from 16 September and reopening on 29 September.

Q. Will I be able to access all the retailers?
A.  Retailers will remain open and accessible via the Hay St colonnade (under croft). However, there will be stages where the retail arcade may not be accessible due to the exclusion zones will need to be closed for works. This will be communicated to our customers in advance.

Q. Will I be able to access the St George Bank and ATM?
A.  There will be times during the road closures and exclusion zones when St George Bank and the ATM won’t be available. This will be communicated ahead of time.

Q. I’m a retail tenant, can I still get deliveries to my shop?
A.  Some of the loading bays along Hay St will be unavailable for a period of time. Other loading bays will remain available further along Hay St. Alternatively, it may be necessary to instruct delivery drivers to deliver via the B3 Loading Dock. Maximum head height for vehicles is 3.1m. Please contact the Loading Dock on 9480 0703 to discuss your specific delivery requirements. Due to road closures and exclusion zones; Hay Street and St Georges Terrace will not be available. This will be communicated ahead of time.

Q. Will events be affected during the construction?
A. Central Park’s events will be planned around key construction dates. We will keep customers regularly informed of planned disruptions throughout the upgrade, providing notice for customers and retailers to plan events around the works.

Q. Will there be any changes to stairwell access, emergency exits or egress paths during the works?
A. There will be at times restrictions on the use of Fire Stairs A or B, except in the case of an emergency. We will update you if this is the case.

Q. How will you communicate to customers about what works are occurring and when?
A. Customers will receive regular communications from Central Park Management via email. Customers are encouraged to sign up to the Central Park portal here. Signage will also be displayed in and around the building during exclusion zone closures and to provide information.

Q. Who do I contact if I’m experiencing any issues during the works?
A. Please contact Central Park Management on 9481 8000 or reception@centralparktower.com.au, if you experience issues accessing the building or have any further queries about the works.